Returns and Exchanges
We currently do not accept returned items and cannot offer exchanges for purchased items. We are not responsible for items that are ordered by mistake and these items cannot be returned or replaced. Please make sure you are ordering the correct item.
Refunds
If you are unhappy with your order, please contact us directly. Upon review, we reserve the right to issue or decline refunds for a product based on the circumstances of the order and the quality of the delivery. Requests for refunds are not guaranteed. Please do not send items back to us. Items returned are made at the customer’s expense and do not guarantee refunds.
Delays
As these items are custom built we ask that you allow between 4 to 6 weeks before we can ship the product that you have purchased, we will endevour to ship items sooner, and often do. If you have purchased an on demand item, your order should be processed quickly and you should receive update notifications directly.
Personal – Non-Commercial Use
The Film Laundry allows personal, non-commercial use of the Models under the following conditions:
The User is allowed to making 3D prints of the Models for personal use on the User's own 3D printer. There are no limits on the number of prints that are allowed to be made.
The User is allowed to make 3D prints, for personal use, through third party 3D print services as long as the Models are not available to other users of the third party print service. If the Models are available to other users, it is no longer considered personal use and the term and conditions for commercial use apply.
The User is allowed to modify the Models or derive new models based on the Models for personal use only. The User does not have the permission to distribute model derived from our Models without our prior written approval.
The User may not distribute the Models in any form, including but not limited too, download link of website, email or social media.
Commercial Use
The Film Laundry allows commercial use of the Models under the following conditions:
The User is only allowed to use the Models, or any other model, product or work derived from, based on or inspired by the Models, if the User has prior written permission from The Film Laundry to do so.
Granting permission for commercial use of the Models, or any other model, product or work derived from, based on or inspired by the Models, is the sole discretion of The Film Laundry.
The activities based on the Models of a commercial User shall be limited to selling physical 3D prints of the Models. This license does not grand the User the right to develop any kind activity based on the digital form of the Models, including but not limited to, selling the digital files of the Models, licensing the Models or distribution of the Models in any other form than physical 3D prints. The same restriction apply to any models derived or based on our Models
The User agrees and acknowledges that, at any moment, The Film Laundry is entitled to modify or terminate the right to commercial use of the Models, or any other model, product or work derived from, based on or inspired by the Models, at its sole discretion and without prior warning to User.
The User agrees and acknowledges that The Film Laundry does not have any liability for the consequences of modifying or terminating the right to commercial use of the Models, or any other model, product or work derived from, based on or inspired by the Models. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill or other intangible losses.
The User is not allowed, under no circumstances, to remove or alter the The Film Laundry brand name of the Models. The User may also not add another brand name, logo or any other type of feature that creates the impression of a brand name or logo.